Emphatic Listening
"Seek to understand"
- Listening to understand, not to reply
- Listening for feeling, meaning, behaviour
- Understanding emotionally and intellectually (empathy ≠sympathy)
- Key to good judgement is understanding
Requirements
- Must have sincere desire to understand
- Is risky, takes a lot of security
- In order to have influence, you have to be influenced
- Avoid Autobiographical Responses
Skills
- Rephrase content and reflect feeling
- Give advice only when asked to
- Go back to empathic listening when you sense emotion
Results
- Gives other person psychological air (affirmation, validation, appreciation)
- Is a big Emotional Bank Account deposit